Draft for counsel to review. Every [bracketed] part is for the owner to fill in before launch.

Contact and reports

Questions and support

Email [support email address]. Include the account number from Settings → Account, but never your writing.

Privacy requests

Email [privacy contact email] to see, correct, export or delete your data, or to object to how we use it. See the privacy notice.

Contact point for authorities (Digital Services Act, Art. 11)

[authorities contact email], in [languages]. Written in English or [official language of the country].

Contact point for users (Art. 12)

[support email address]. You can also reach us by email only; we don't offer a phone line [or: telephone number].

Report illegal content (Art. 16)

Email [notices email address] with:

1. why you think the content is illegal;
2. where it is, and where we can find it (we can only act on what you tell us, as we don't show anyone else's text);
3. your name and email address, unless the report is about child sexual abuse material;
4. a statement that you believe in good faith that your report is accurate and complete.

We confirm that we got your report, decide without delay and tell you what we decided and how to object.

Copyright

If you are a rightsholder and think a user's content infringes your rights, send the same details to [notices email address], say which work is concerned and show that you hold the rights. Ink Nuvo never stores uploaded books, so the content a report can concern is limited to what users have written and the guides they wrote by hand.

Company

[company name exactly as registered], [registered address], [registration number], [VAT number if any].